Refund policy

Returns

You have 21 days from delivery to request a return. Items must be unworn, 
unused, with tags attached and in their original packaging, and you will need 
your receipt or proof of purchase.

To start a return, email help@bymikaye.com. If your return is accepted we will 
send you a return shipping label and instructions on where to send it. Please 
do not send anything back before requesting a return, as it will not be 
accepted.

Damaged or wrong items

Inspect your order when it arrives. If anything is defective, damaged or 
incorrect, contact us straight away at help@bymikaye.com and we will make it 
right.

What cannot be returned

Clearance items and gift cards are final sale. We also cannot accept perishable 
goods, custom or personalised products, personal care items, hazardous 
materials, flammable liquids or gases. Get in touch if you are unsure about a 
specific item.

Exchanges

The fastest way to get the item you want is to return the one you have and place 
a new order once the return is accepted.

Refunds

We will email you once your return has been received and inspected to confirm 
whether it was approved. Approved refunds go back to your original payment 
method within 10 business days. Your bank or card issuer may take a further 
billing cycle to post it. If more than 15 business days have passed since 
approval, contact us at help@bymikaye.com.

European Union

If your order ships into the EU, you may cancel or return it within 14 days of 
receipt for any reason, without justification. The same condition requirements 
above apply.